Shipping Policy

Shipping Policy – Novencia

1. Processing Time
   Orders are processed within 24-48 hours of confirmation, excluding weekends and public holidays.

2. Delivery Time
   Estimated delivery is between 6-10 business days. Please note that delivery times may vary depending on your location and any potential carrier delays.

3. Shipping Costs
   Shipping fees are calculated at checkout based on the total weight of your order and the shipping destination.

4. Order Tracking
   Once shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

5. Delays or Issues
   If you experience any delays or issues, please contact our customer service. We’ll do our best to resolve any problems quickly.

6. Additional Information
   We are not responsible for any customs fees or taxes charged by local authorities. For more details, please refer to your country’s customs policies.