Refund Policy

Return and Refund Policy – Novencia

Return Window
Customers have 30 days from the date of delivery to request a return if they are not fully satisfied with their purchase.

Product Condition
Returned items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged or altered may not qualify for a refund.

Return Process

Contact our customer support team to initiate a return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds

Approved refunds are processed to the original method of payment.
Please allow a few business days for the refund to appear on your account, depending on your payment provider.
Shipping Fees

Return shipping costs are the responsibility of the customer unless otherwise stated.
Original shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund for the original item, then place a new order.

Final Sale Items
Clearance or promotional items may be final sale and not eligible for returns or refunds.

Contact Us
For questions or assistance regarding returns and refunds, please reach out to our customer support : contact.novencia@gmail.com.